Alta Via Operational Support service strives to meet our client’s mission objectives and goals. Our consultants are versed in providing holistic, end-to-end solutions that integrate system, data, processes, technology and institutional knowledge to meet your mission-critical tasks, goals and objectives.

 

What We Do:

Our team focuses on establishing an operational culture between your organization and our experts to resolve complex issues, build relationships, increase productivity, prevent issue re-occurrence, and enhance customer experience satisfaction at your organization. Alta Via’s consultants evaluate your organization’s mission with respect to the applicable application’s full system lifecycle. We manage the lifecycle from ideation through development, deployment and sustainment, allowing your organization to focus on the mission at hand.

How We Do It:

Our consultants deep understanding of research methodologies, problem solving and years of experience across various industry-standard business processes and technical solutions allow our team to provide a complete mission-focused offering. Through robust, documented and time-proven methodologies, integrating experience from our various Practice areas, Services and Technology, we are uniquely positioned to tailor a solution that meets your organizational needs.

Expertise:

 

HelpDesk Support:

  • Business Process and Technical Support
  • End-User / Customer Training

Operational Analysis:

  • Mission Guidance
  • Reporting and Execution

Deployment Support:

  • Systems implementation
  • Deployment Planning and Execution
  • Post-Implementation Support

Business Process Subject Matter Experts:

  • Customer Executed Processes Expertise
  • Custom Process Enhancement Evaluation

Mission Support