ERP Support Services

 
 

ERP Support Services

You’ve gone live, so why do you still need consultants? Large-scale systems implementations are disruptive to legacy processes, policies, people and tools.  During the initial implementations, the primary focus is achieving a deployment/fielding date, leaving organizational change management and adoption activities as a secondary focus or worse; an after-thought. Three main areas are frequently cited as post go-live pain points:

  • Lack of adequate change management
  • Rapid data migration leading to poor quality in data cleansing
  • Poor knowledge transfer

Alta Via Consulting’s team of experts is here to help support you after you’ve gone live with various services addressing sustainment support activities such as performing Operations & Support functions, developing and manning Help Desk Ticketing entities, and providing organizational change management services addressing training, process reengineering, and policy updates